Medical & Dental Accounts
Patient Bill of Rights
At Nova Collect LLC, patients and consumers are entitled to be treated with dignity, respect, and fairness. Our approach to resolving medical and dental patient-responsibility balances is grounded in professionalism, empathy, and compliance with applicable federal and state laws.
This Patient Bill of Rights summarizes key protections available to individuals whose accounts are serviced or, where applicable, collected by Nova Collect.
Respectful and dignified treatment
Every interaction is conducted with professionalism, courtesy, and respect. We do not harass, threaten, intimidate, or use abusive language.
1
Clear and honest communication
We provide clear, accurate information regarding the account, including the identity of the creditor and the purpose of our communication, as required by law.
2
Protection under federal debt collection laws
When acting as a debt collector, our communications comply with the Fair Debt Collection Practices Act (FDCPA) and applicable provisions of CFPB Regulation F.
3
Lawful contact frequency and timing
We communicate only during legally permitted hours and follow federal and state requirements governing contact frequency to prevent harassment.
4
Right to limit or stop communications
You may request limitations on how or when we communicate, including requests for written-only communication or cessation of contact. Lawful requests are honored subject to applicable legal requirements.
5
Right to dispute and request validation
You have the right to dispute an account and request written verification. Disputes and validation requests are handled in accordance with applicable federal and state law.
6
Right to accuracy
We take reasonable steps to ensure accuracy and do not seek to collect amounts not owed, including amounts already paid, adjusted, covered by insurance, or otherwise not legally due.
7
Privacy and confidentiality
We maintain safeguards designed to protect personal and financial information and limit disclosure to authorized purposes. Account information is not shared with unauthorized third parties.
8
Payment options and hardship consideration
Where appropriate, consistent with client policies and permitted by law, we may discuss payment arrangements or consider hardship circumstances.
9
Freedom from unfair or misleading practices
We do not misrepresent who we are, the amount owed, the legal status of an account, or your rights. We do not threaten actions we do not intend to take or cannot legally take.
10
Transparency regarding legal status
If an account is beyond the applicable statute of limitations, we will not sue or threaten to sue on that time-barred debt and will provide required disclosures.
11
Access to support and clarification
You may contact us to ask questions, request information, discuss available options, or seek clarification regarding an account.
12
Non-discriminatory treatment
All consumers are treated fairly and without discrimination.
13
Important Information
This Patient Bill of Rights is a general summary and does not replace legally required notices provided during the account servicing or collection process. Additional rights and disclosures may apply depending on your state of residence and the nature of the account.
Ready to Partner with a Compliant, Compassionate Collection Agency?
Let's discuss how Nova Collect can help your organization recover patient-responsibility debt while protecting patient relationships.
Nova Collect LLC
15720 Brixham Hill Avenue, Suite 303
Charlotte, NC 28277
(245) 678-9029
QUICK LINKS
LEGAL
Nova Collect LLC is a debt collection agency. This is a communication from a debt collector. Any information obtained will be used for that purpose.
© 2026 Nova Collect. All rights reserved.