Hipaa-aligned

fdcpa-compliant

Compassionate

Flat-Fee First-Party + Contingency Third-party Solutions

The Leading AI-Powered Patient Revenue Recovery Partner

AI-powered, compliance-driven recovery built to maximize revenue while preserving patient relationships.

Industries We Serve

Healthcare-Focused Patient Collections

Nova Collects works exclusively with healthcare providers and healthcare organizations, delivering patient collection solutions that align with the clinical, financial, and reputational realities of medical care.

We understand that patient collections are not one-size-fits-all and our approach is tailored by specialty, patient population, and billing complexity.

Healthcare Organizations We Support

Nova Collects proudly partners with:

  • Dentists & Dental Practices

  • Dental Service Organizations (DSOs)

  • Oral & Maxillofacial Surgery Practices

  • Cardiology Practices

  • Nephrology Practices

  • Diagnostic & Imaging Providers

  • Specialty & Outpatient Medical Practices

  • Hospitals & Health Systems

Each specialty benefits from our AI-powered outreach, flat-fee first-party collections, and contingency-based third-party solutions, customized to their patient and revenue cycle needs.

Our Services

Revenue Optimization

First-party collections.

How It Works

  • Rapid onboarding with secure billing system intake

  • AI-enabled segmentation identifying engaged and at-risk accounts

  • Provider-branded outreach guiding patients to clear payment pathways

  • Real-time dashboard tracking that prioritizes early resolution and reduces downstream placements

Key Highlights

  • Accelerates cash flow while reducing internal billing workload

  • Improves patient resolution rates prior to collection referral

  • AI-driven analytics and provider dashboard for performance visibility

  • Flat-fee model with no contingency, preserving provider revenue

Recovery Enforcement

Licensed third-party collections.

How It Works

  • Licensed third-party debt collection conducted under Nova Collect’s name

  • Written validation notices and compliant dispute handling

  • Settlement discussions and hardship considerations where legally permitted and provider-authorized

  • Optional credit reporting only when permitted by law and approved by the provider

Key Highlights

  • Seamless referral of unresolved accounts into licensed third-party collection workflows

  • Maximizes net recoveries on aged receivables through contingency-based collections.

  • Protects provider reputation with compliant, consumer-first processes and regulated Communications

  • Recovery analytics and liquidation reporting to measure performance and true ROI

HIPAA-Aligned

Data Security

FDCPA-Compliant

Ethical Collections

Compassionate

Patient-First Approach

Our Advantage

Healthcare Expertise

Recover more revenue with less internal effort.

Nova Collect is purpose built for healthcare, with a deep understanding of the challenges behind patient-responsibility balances—from insurance delays and rising self-pay amounts to the daily operational pressures providers face.

  • Healthcare billing expertise

  • Patient balance recovery knowledge

  • Provider workflow understanding

  • Compassionate patient communication

Protect the patient experience while strengthening trust in your practice.

Scalable infrastructure

Built to Support Growth Without Added Complexity

Nova Collects operates on a scalable, cloud-based infrastructure designed to support:

  • Small practices

  • Multi-location groups

  • High-volume patient account workflows

Our systems enable:

  • Secure account management

  • Consistent patient communication

  • Real-time tracking and reporting

  • Seamless handling of large account volumes

As your patient volume grows, Nova Collects scales with you—without increasing internal staffing or operational burden.

AI-powered Outreach

AI technology ensures patient outreach is:

  • Timely and consistent

  • Properly spaced to avoid over-contacting

  • Executed without relying on manual staff intervention

This creates a predictable, professional experience for patients while ensuring no account is forgotten or inconsistently worked.

Patient-Focused Account Management

We understand that patient collections are not the same as consumer debt collections.

Our approach emphasizes:

  • Clear, respectful communication

  • Brand-aligned messaging

  • Appropriate outreach frequency

  • Compliance-driven processes

This helps provider offices recover balances while preserving long-term patient relationships and satisfaction.

OUR APPROACH

Technology Snapshot

Digital AI Outreach

Nova Collect uses AI-powered workflows to deliver structured, compliant, and patient-friendly communication across both first-party and third-party recovery programs.

Each account is managed through a coordinated multi-contact outreach strategy that may include:

  • Text Messages

  • Voicemail Drop

  • Mailed Letters

  • Emails

  • Phone Calls

AI technology helps determine:

  • When patients are contacted

  • Which communication channels are used

  • How accounts are prioritized

  • When escalation to an agent is appropriate

This approach helps providers improve recovery performance, maintain consistent follow-up, reduce manual workload, and lower internal operating costs—while supporting a respectful patient experience.

Blended AI + Agent Model

Automation at Scale. Human Support When Needed.

While many patient balances are resolved through digital communication, Nova Collects enhances automation with trained collection agents for accounts that require personal assistance.

Our agents:

  • Support patients who need clarification or guidance

  • Handle exceptions and complex scenarios

  • Communicate professionally

  • Follow healthcare appropriate, compliance driven workflows

This blended model improves resolution rates while maintaining a positive patient experience.

Ready to Modernize Patient Collections?

Whether you’re a single practice or a multi location group, Nova Collects delivers predictable pricing, scalable infrastructure, and patient friendly collections.

Nova Collect LLC

15720 Brixham Hill Avenue, Suite 303

Charlotte, NC 28277

(245) 678-9029

Nova Collect LLC is a debt collection agency. This is a communication from a debt collector. Any information obtained will be used for that purpose.

© 2026 Nova Collect. All rights reserved.