Two Collection Solutions. One Healthcare-Focused Partner

Nova Collects offers two distinct patient collection solutions designed to meet healthcare provider offices at different stages of the patient revenue lifecycle.

Whether you’re looking to avoid high contingency fees or need traditional third-party escalation, Nova Collects provides the right solution backed by technology, compliance, and scalability.

Our services

First-Party Collections

Recover More. Spend Less. Protect Patient Relationships, Better Outcome

Nova Collect’s First Party Collections program helps provider offices recover outstanding patient balances under the provider’s name before accounts ever need to escalate to third-party collections.

Instead of paying 30–35% contingency fees on accounts that could be resolved earlier, practices use a simple flat-fee model of $10–$12 per account—helping you retain more revenue while keeping outreach patient-friendly.

When First Party Collections Are the Right Fit

First-party outreach is ideal when:

Your billing team needs relief from repetitive reminders and manual chasing
You want a lower-cost approach for accounts that don’t require escalation
Balances are early in the delinquency cycle and likely to resolve with consistent follow-up
You want to recover balances without using a third-party agency name

Nova Collect helps providers drive early resolution while protecting brand trust and patient goodwill.

How Our First-Party Process Works

Each account is worked through a structured, AI-powered outreach sequence designed to maximize engagement while remaining patient-friendly:

5 Total Patient Contacts

2 Text Messages
1 Voicemail Drop
2 Mailed Letters

All outreach is managed using AI-powered technology to ensure:

Timely, consistent communication
Optimized contact sequencing
Improved response and payment rates
Reduced manual effort for your staff

Communications are delivered professionally and compliantly, helping patients resolve balances without feeling pressured or alienated.

Flat-Fee Pricing

Predictable Cost. More Revenue Kept.

Nova Collect’s first-party pricing is designed to be simple and transparent:

$10–$12 per account volume based pricing
No commissions on recovered amounts
Predictable cost per placement

This helps providers keep more of what they recover—especially on accounts that can be resolved early.

Digital, AI-Guided Outreach

Consistent Communication Without Staff Burden

Each first-party account follows the same defined sequence, with AI guiding the process to improve execution and reduce workload.

AI helps guide:

When outreach occurs
Which channels are used
How accounts are prioritized

Result: reliable follow-up, better consistency, and reduced manual effort.

Patient-Respectful by Design

Recovery That Protects Your Reputation

Healthcare balances require a different approach than consumer debt. Nova Collect’s first-party communications are designed to be:

Clear, respectful, and non-confrontational
Patient-friendly and healthcare-appropriate
Focused on resolution—not pressure

Our goal is to support cash flow without damaging patient trust.

Who Benefits from First Party Collections?

Nova Collect’s first-party solution is ideal for:

Dental practices and DSOs
Oral surgery groups
Specialty practices with patient-responsibility balances
Any provider looking for provider-branded recovery that reduces staff workload

Why Choose Nova Collect for First Party Collections?

Provider-branded outreach under your name
Lower internal cost-to-collect by reducing staff time spent on repetitive follow-ups and manual outreach
Flat-fee pricing that helps retain more revenue
Consistent, AI-guided communication sequences
Patient-friendly tone built for healthcare
Seamless escalation path when third party becomes appropriate

Seamless Transition from First-Party to Third-Party

For providers using both Nova Collects products, the transition from first-party flat-fee collections to third-party contingency collections is seamless. Unresolved accounts can transition to third-party collections under Nova Collect’s name—without switching vendors or rebuilding internal workflows.

Lifecycle approach:

First Party Collections (Flat Fee, Provider-Branded)
Escalation of Unresolved Accounts
Third Party Collections (Contingency-Based, Nova Collect-Branded)

This delivers:

Maximum recovery opportunity
Cost efficiency at every stage
Minimal disruption for your team

Lifecycle approach:

First Party Collections (Flat Fee, Provider-Branded)
Escalation of Unresolved Accounts
Third Party Collections (Contingency-Based, Nova Collect-Branded)

This delivers:

Maximum recovery opportunity
Cost efficiency at every stage
Minimal disruption for your team

Start Recovering More Patient Revenue—Without the 30% Fees

Nova Collects helps healthcare provider offices recover outstanding patient balances using AI-powered first-party collections at a flat fee of just $10–$12 per account.

Save 30–35% compared to traditional agencies

Protect patient relationships

Scalable, digital-first collections

Save 30–35% compared to traditional agencies

Protect patient relationships

Scalable, digital-first collections

Request A DemoGet Pricing

Third Party Collections

Compliant, Professional Recovery for Unresolved Patient Balances

When patient balances remain unresolved after early outreach, Nova Collects provides traditional third party collections designed specifically for healthcare providers.

Our third party solution offers a structured, compliant, and technology enabled approach to recovering aged patient accounts—while maintaining professionalism and sensitivity appropriate for healthcare.

When Third Party Collections Are the Right Fit

Third party collections are typically used when:

First party outreach efforts have been exhausted
Accounts have aged beyond internal or early out timelines
Balances require escalation outside the provider’s brand
Internal staff resources are no longer cost effective

Nova Collects helps providers continue recovery efforts without internal burden, using proven workflows and trained agents.

How Nova Collects Third-Party Collections Work

Once accounts are placed into third party collections, Nova Collects assumes responsibility for outreach and recovery under our name.

Our Approach Includes:

A blend of digital communication and live agent outreach
Structured workflows tailored for healthcare patient balances
Professional, respectful communication with patients
Consistent follow-up based on account status and responsiveness

This balanced model increases resolution opportunities while controlling cost and maintaining compliance.

Contingency-Based Pricing:

No Recovery. No Fee.

Nova Collects’ third-party collections operate under a traditional contingency-based model.

No upfront costs to the provider
Fees apply only to recovered amounts
Aligns incentives with recovery performance

This allows provider offices to pursue recovery on aged balances without additional financial risk.

Digital + Agent Blended Model

Modern Collections Without Excessive Friction

Unlike outdated call-heavy collection agencies, Nova Collects integrates digital outreach with trained agents to improve efficiency and patient engagement.